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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

AFTER HOURS ASSISTANCE/ EMERGENCY

ARE YOU 62 yrs +,  or can prove disability?... Apply for reduced Utility Rates via Shasta Lakes Lifeline Application. Visit our HomePage and look up Lifeline Application 2023. 

Call 530-275-7400 if needing to report an after hours inquiry, outage or water leak. Our Call Service will route the call to the designated City member for further assistance.

*Please note the City does NOT monitor the customer service email featured on this page during non-business hours.