City of Shasta Lake Online Payment Website
The following services are available:
** Online Payments and Auto Draft Customers** Please ensure the ZIP CODE entered for your credit card matches what your bank has on file OR payments will decline after June 15, 2026, due to new online security protocols in effect.
Available services
Accepted payment methods
AFTER HOURS ASSISTANCE/ OUTAGE REPORTING
ARE YOU 62 yrs +, or can prove disability?... Apply for reduced Utility Rates via Shasta Lakes Lifeline Application. Visit our HomePage and look up Lifeline Application for the current year.
Call 530-275-7400 if needing to report an after hours inquiry, outage or water leak. Our Call Service will route the call to the designated City member for further assistance.
*Please note the City does NOT monitor the customer service email featured on this page during non-business hours.